Terms and Conditions
The Website is an internet-based portal accessible on the World Wide Web, through applications, and other electronic media. It provides astrological content, reports, data, telephone, video, and email consultations (collectively referred to as "Content"). The Website offers both "Free Services" and "Paid Services" (collectively referred to as "Services"). Free Services are available without requiring membership, but to access personalized astrological services, additional Content, and Paid Services, registration as a member on the portal is required. By registering for Paid Services, a Member agrees to:
- Provide current, complete, and accurate information as prompted by the Website.
- Maintain and update the provided information to ensure its accuracy and completeness.
REGISTRATION AND ELIGIBILITY
Users of the Website must be individuals capable of forming legally binding contracts under the Indian Contract Act, 1872. Minors under the age of eighteen (18) in most jurisdictions are not allowed to avail the services offered on the Website without a legal guardian's consent, as required by applicable laws. The Website cannot be held responsible for any misuse that may occur when anyone, including a minor, uses the services provided through the Website.
Users can create an account using their Website ID (Phone Number) and password (OTP) or other login credentials, such as Facebook, Gmail, or a valid email ID. By creating an account, Users represent and warrant that all information provided is current, accurate, and complete, and that they will keep it up to date. Using another User's account information to access the services is expressly prohibited. If it is discovered that the information provided on the Website is inaccurate, incomplete, untrue, or outdated, the Website reserves the right to suspend or terminate the User's account and restrict or refuse the User's future access to the Website.
The right to use this Website is personal to the User and is non-transferable to any other person or entity. Users are responsible for safeguarding the confidentiality of their passwords and other registration information. Users are fully responsible for all activities that occur under their Website account, and the Website cannot and will not be liable for any loss or damage resulting from the User's failure to maintain the security and confidentiality of their account. Users must log out of their account at the end of each session.
When availing any service, Users will be informed whether the service is provided directly by the Website or through a third party. The Website has no control or monitoring over information transmitted to third parties via the Website.
Users acknowledge and confirm that their personal data, including debit card/credit card details, transmitted over the Internet, may be vulnerable to misuse, hacking, theft, and/or fraud. The Website and Payment Service Providers have no control over such matters.
The Website does not permit the use of its Services under the following conditions:
- If the User resides in a jurisdiction that prohibits the use of the Services offered by the Website.
- If the User resides in a state/country that, by law, regulation, treaty, or administrative act, prohibits entering into trade relations.
- Due to religious practices.
- If the User creates multiple accounts using various mobile numbers. Users may not have more than one active account on the Website.
"CALL WITH ASTROLOGER" FEATURE
The Website, along with any individual Websites accessible through external hyperlinks on the Website, is considered private property. All interactions on this Website, including guidance and advice received directly from Licensed Providers, must adhere to these Terms of Usage.
Users are prohibited from posting or transmitting any material on this Website that violates or infringes upon the rights of others, is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane, or otherwise objectionable. Additionally, material that encourages conduct constituting a criminal offense, civil liability, or any violation of the law is strictly forbidden. The Website reserves the right to suspend or terminate access by Users who violate these terms or terminate a User's registration, thereby denying access to the Website.
The Website also retains the right to terminate access or modify/discontinue any aspect or feature of the Website, including but not limited to content, graphics, deals, offers, settings, and more.
With the exception of guidance and advice received directly from Third-Party Service Providers, the educational content, graphics, research sources, and other incidental information on the Site should not be construed as medical advice.
The Website does not guarantee the accuracy or reliability of medical advice provided by third-party service providers, including registered astrologers on the site. Users are advised to consult with a qualified healthcare professional for diagnosis, treatment, and information regarding appropriate medications or treatments. The Website does not endorse any specific tests, medications, products, or procedures.
The Website does not guarantee any specific outcomes or results for Users seeking services, and any risks associated with accessing the Website are solely the User's responsibility.
By using the Site, Application, or Services, Users agree that any legal actions or liability they seek against other Members, including service providers registered with the Website or third parties linked with the Website, shall be limited to the specific party responsible for any harm. Users agree not to hold the Website liable or seek legal remedies against the Website for actions or omissions of other parties.
USER ACCOUNT ACCESS
BREACH AND TERMINATION
The Website reserves the right to, either in whole or in part, modify, discontinue, change, or alter services ordered or User accounts registered with the Website without prior notice or explanation.
Violating any conditions outlined in these Terms of Usage may result in immediate cancellation of a User's Registration if they are registered with the Website. The Website reserves the right to terminate and take action immediately if:
- The Website is unable to verify or authenticate Registration data or other relevant information provided by the User.
- The Website believes that a User's actions may cause legal liability for the Website, other Users, or any service provider associated with the Website.
For Service Providers, including Astrologers, it is understood and agreed that their relationship with the Website is limited to being a member, and they act exclusively on their own behalf and for their own benefit. The Website may terminate and deactivate the Profile of a Service Provider for any violation of the present terms of usage and the Service Terms and Conditions agreed upon during their registration.
DELIVERY, CANCELLATION, AND REFUND
No refunds will be processed for orders of reports once they have reached the "processing" stage (assigned to an Astrologer), regardless of the circumstances. The User bears the risk and liability of placing orders hastily and carelessly, and the Website is not responsible for any refunds once the processing stage has begun.
Once an Order has been placed and executed, no refunds will be processed. However, if a User wishes to cancel a successfully placed order before execution, they must contact the customer care team within one hour of making the payment, after which it is at the discretion of the Website whether to issue a refund.
Any technical delays or glitches reported on the Website during the processing of requests, including report generation by service providers (e.g., Astrologers), are not eligible for refund claims. Users acknowledge that the displayed timelines are approximate, and all necessary steps will be taken to adhere to them.
- No refunds will be processed if incorrect information or data has been provided by you. Please ensure that all information provided to the Website is accurate before clicking "Submit." You may request a change in incorrect information or data, provided that the request is made to customer care within one hour of the execution of the service rendered by the service provider.
- No refunds will be processed for the return of any damaged product. You, as the registered user, are fully responsible for any damage caused to a product after its delivery, as a result of your actions. For orders made via "Cash on Delivery" payment method, you may be charged for the cost of the product as displayed by the Website, as well as applicable shipping, customs, or courier charges if the product is returned.
- Refunds on a pro-rata basis may be considered for delays in the activation of subscription services. Any damage that may occur to a product while in transit will be handled by the Website and its agencies.
- The display pictures for the products listed for purchase on the Website are for reference purposes only. The Website will make every effort to deliver the product as displayed, but you are advised to exercise discretion. No refund will be issued on the grounds of differences in product appearance.
- The services offered and the products sold are strictly not meant to replace any philosophical, emotional, or medical treatment. The Website holds no responsibility or liability regarding the astrological effects on human physiology as influenced by the gems or other products sold on the Website. No refund will be issued on these grounds.
- No refund will be processed if you provide the wrong contact number for the purpose of availing the "Call with Astrologer" feature. If you opt for this feature, ensure that your contact number is in a full coverage area and that you answer the call when received. No refund will be processed for any connected call.
- Any refunds, if applicable, will be processed after deducting transaction charges levied by the bank and/or the payment gateway, as well as to-and-fro shipping and/or courier charges (related to the purchase of a product on the Website), customs duty (if applicable), or any other charges incurred by the Website during processing and/or delivering the service.
- In case the Website or the payment gateway's webpage linked to the Website experiences server-related issues such as "slow down," "failure," or "session timeout," you should check whether your bank account has been debited before initiating a second payment. If your bank account has been debited, do not make a duplicate payment; instead, immediately contact customer care to confirm the payment. If your bank account has not been debited, you may initiate a fresh transaction to make the payment. Refunds for multiple payments, if any, for the same order will be refunded in full without deductions, except for the cost of one single order as intended by you.
- The Website reserves the right to refuse or cancel any order for any reason, at its sole discretion. Situations that may result in order cancellation include non-availability of the service, inaccuracies, errors in pricing information, or other identified problems. If your order is canceled after charges have been paid for the said service, the paid amount for the booking will be refunded.
- Users represent that they are individuals and not corporations or other legal entities. The right to use the Website's services is personal to the User.
- While using the Website and participating in any form of communication on any of the forums, including the products listed on the Website, Users shall not violate the terms and conditions. Prohibited actions include:
- Posting, publishing, or transmitting false, misleading, defamatory, harmful, threatening, abusive, harassing, invades another's privacy, offensive, promotes racism, hatred, or harm against any individual, group, religion, or caste.
- Uploading, posting, or making available any content without the legal right to do so.
- Uploading, posting, or making available any content that infringes on patent, trademark, trade secret, copyright, or other proprietary rights.
- Collecting screen names and email addresses of registered members for advertisement, solicitation, or spam.
- Sending unsolicited email, junk mail, spam, or chain letters.
- Uploading or distributing files containing viruses, corrupted files, or similar software that may damage the Website or other users' computers.
- Engaging in any activity that interferes with or disrupts access to the Website.
- Attempting to gain unauthorized access to any portion of the Website or any other systems or networks connected to it.
- Users must not violate any applicable laws or regulations, whether within or outside India, while using the Website. The use of the Website's services is for personal use only.
- Users are prohibited from reselling or making commercial use of the services without express written consent from the Website.
- Users must not reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
- By becoming a registered member of the Website, Users agree to receive specific emails, SMS messages, and calls from the Website.
- Users must not transmit unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material of any kind through the Website.
- Users shall not interfere with any other member's use or enjoyment of the Website or services.
- Users are obligated to report any misuse or abuse of the Website. False complaints may result in the termination of a member's membership without a refund of the subscription fee.
- The Website reserves the right to withdraw its services from any customer who engages in unreasonable or abusive behavior during their interactions with service providers, including astrologers, regardless of the reason.
- Violations of the above obligations may result in warnings, temporary bans, or permanent bans from the platform, depending on the severity and repetition of the violations. Refunds, if any, may be subject to applicable charges for such violations.
BANK ACCOUNT INFORMATION
- Users are obligated to provide accurate banking information when required. Users agree that the debit/credit card details provided must be correct and accurate and that they shall not use a debit/credit card that they do not lawfully own or are not authorized to use.
- Users may pay fees to the Website using a debit/credit card or online banking account, and they warrant that they are entitled to use such payment methods.
- Users are responsible for ensuring that sufficient credit is available on the nominated card/bank account at the time of making payments, including dues, bills, and applicable fees.
DISCLAIMER / LIMITATION OF LIABILITY / WARRANTY
- The Website does not provide warranties for its services, including astrological counseling, which may vary from one astrologer to another.
- The Website provides services and materials "as is" without warranties of any kind, express or implied. The Website disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, title, non-infringement, and the absence of errors.
- The Website shall not be liable for any loss, damage, or delay arising from errors or omissions, or any misuse of content or services.
- The Website's liability for any cause shall be limited to the amount paid by the user for the service during the membership term.
PROPRIETARY RIGHTS TO CONTENT
Users acknowledge that content on the Website is protected by copyrights, trademarks, patents, and other proprietary rights. Users are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the content without authorization.
All notices to a party shall be in writing via email or mail. Notice shall be deemed given 24 hours after an email is sent or three days after deposit in the mail.
GOVERNING LAW AND JURISDICTION
Any disputes arising from or related to these Terms of Usage shall be determined by arbitration in India, with the seat of arbitration in New Delhi. The parties also agree to submit to the exclusive jurisdiction of the courts of India in New Delhi for any proceedings requiring injunctive relief.
These Terms of Usage and your use of the services will be interpreted in accordance with the laws of India. If any provision is found unenforceable, the remainder of the Terms of Usage will continue in full force and effect.
Please note that these terms are provided for reference and should be reviewed in their original context on the Website for complete and accurate information.
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